Job Description

Location: Tempe St. Luke's Hospital
Posted Date: 4/14/2022

Tempe St. Luke’s Hospital is a 74-bed full-service hospital. Located in the heart of Tempe, near Arizona State University, the hospital offers a broad range of medical services and accredited physicians to care for a diverse and dynamic community. Tempe St. Luke’s Hospital is equipped with sophisticated medical technology, features all private rooms, electronic health records and wireless Internet access. The hospital’s experienced team of doctors and nurses work together to provide expert care and the best possible patient experience. To learn more about Tempe St. Luke’s Hospital, click here: Tempe St. Luke's Hospital

Position Title: Director Admitting

Essential Functions:

This position directs the registration, admitting and switchboard operating functions for the hospital. Manages staff and work processes such that registrations are accurate and complete, financial information and payments are timely and accurate, third party notification/and authorization requirements are satisfied, and the collection of all patient financial responsibility data meets internal and external compliance guidelines. Provides patients, patient families and medical staff customers with high quality service experiences.

  • Ensures that patient demographics and insurance information is accurately obtained and recorded.
  • Responsible for supervising, monitoring productivity, and supervising the day-to-day activities of the registrars, schedulers, and switchboard operators, including discipline, performance evaluation, & improvement.
  • Establish baseline performance for each employee and develop goals and targets, in line with department goals, for each.
  • Continually evaluate the performance of the department and will adjust processes and practices to improve performance.
  • Meet monthly point of sale collection goals.
  • Ensures the department is providing outstanding customer service to the patients, fellow employees, and physicians implementing improvement initiatives when necessary.
  • Monitor the utilization of patient access tools to improve efficiencies
  • Reviews admitting department operations to ensure compliance with applicable standards
  • Build a network visiting physicians offices to help resolve any barriers with admitting and scheduling.


  • Bachelor’s Degree and three years management Experience – or -
  • High School/GED and eight years management Experience
  • Current BLS certification required or must be obtained within 30 days of hire.
  • Moderate level computer knowledge including data entry, word processing, spreadsheets. Ability to learn hospital admissions programs.
  • This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.


  • Ability to read and communicate effectively in English, both verbally and in writing

Benefits Offered:

We have many plans with various deductibles, which can cover individuals or families, so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees in benefit eligible positions. Our Health Plans Highlights are:

  • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Other Benefits provided:

  • Dental, Vision, Health Care Savings Account, Life Insurance, Short Term and Long-Term Disability, Tuition Reimbursement, Paid Time Off, Shift Differential, Tuition Reimbursement, and more.

Steward Healthcare is an Equal Opportunity Employer

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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